These positions offer the opportunity to provide technical support for new and existing customers as we rapidly scale our deployment of EV chargers, working with a multi-disciplinary team to ensure our customers experience the best customer service in the UK EV charger market.
Reporting to the Head of Customer Experience, the successful candidate will be IT literate, have great people skills and be conscientious and reliable. We want to ensure our customers have a great charging experience so we are looking for two team members to serve our customers using our digital twin system to detect problems. These positions will support customers during weekday peak charging times of 17:00 – 00:00 and weekend cover between 10:00 and 00:00 in shifts with other team members to ensure customer calls are always answered quickly and any issues rapidly resolved. The digital twin system enables the role to be remotely based anywhere in the UK and even abroad offering flexible working but requiring near instant response to customers when issues arise.
Qualifications, Skills and Experience
Full training will be provided in all aspects of the job.
We are committed to being an equal opportunities employer and recognise the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex and sex orientation.
Interested applicants are encouraged to submit a CV and covering letter to: email@example.com