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CHARGING AND PAYMENT

How do I pay for charging my car?

You can easily manage your payments by adding your card details when you sign up. After each charging session, you will be invoiced automatically, ensuring a seamless experience.

How much does a charging Lance cost?

The lance is provided free of charge. Once you accept our Terms & Conditions and provide your card details for billing, the Lance will be dispatched to you.

What is the charging rate of these chargers?

The maximum charging rate is 22kW. The 'real world' charging rate will actually depend upon a number of factors, mainly your vehicle's maximum charging rate.

With the Trojan HUB, which we install in partnership with councils, your charging rate may be affected by the number of cars connected simultaneously to the same street cabinet.

How long does it take to charge a vehicle?

How long does it take to charge a vehicle?

This depends mainly on the power supply to your vehicle - either 7kW or 22kW - and the model of your car. The table opposite shows some examples.

Can anyone use a Trojan charger?

No. The Trojan Lance is required to connect to our chargers. We supply a Lance to Trojan HUB customers.

Can Trojan Energy chargers be damaged by vehicles mounting the kerb?

We design our chargers to withstand the rigours of life in the street. The charger is engineered to meet the same standards as manhole covers, so cars, vans and even trucks can drive over the charger without damaging it.

GENERAL INFORMATION ABOUT TROJAN ENERGY CHARGERS

What is the purpose of the Trojan Energy Lance?

What is the purpose of the Trojan Energy Lance?

The Lance is a portable device that connects a charging cable to the charger in the pavement. It means the pavement doesn’t need additional street furniture like pillars and poles, and the Lance can be easily stored in the house or car when not in use.

Do you need to use an app with the Lance?

No. Each charging Lance is configured with your account details. When the Lance is connected to a Trojan HUB charger, the electricity used is automatically billed to your account with us.

How does the Trojan Energy charger work?

A Trojan Energy charger supplies power to your electric car to charge the battery.

The charger itself is embedded into the ground and lies flat and flush with the surface of the pavement. We give you a Lance to connect your car to the charger. Simply insert the Lance into the charger and connect your car with a cable to begin a charging session. Remove the Lance and cable when you're finished.

How are the Trojan Energy chargers powered?

We can install up to 15 chargers in a Trojan HUB. These are all connected to a 'feeder cabinet' and powered by the national grid.

Is my electric car compatible with Trojan Energy chargers?

Almost certainly. Trojan Energy chargers are compatible with Type 1 and Type 2 connectors. Most new electric vehicles come with Type 2 connectors as standard for AC charging. To learn more about the different connectors available, visit Zap-Map's charging guide.

Will there be dedicated parking spaces for charging electric vehicles?

We do not encourage the use of dedicated charging bays. As a Trojan HUB customer, our DEICER app will notify you when a charger location becomes available.

INFRASTRUCTURE AND ACCESSIBILITY

Does the charger take up space?

Does the charger take up space?

Our chargers are installed flat and flush in the pavement, with the technology and cables hidden underground. This means that no permanent street furniture at the pavement edge is required. The charger is only noticeable when a Lance is connected for a charging session.

Where on the pavement are Trojan Energy chargers located?

We always install chargers as close as possible to the kerbside edge of the pavement. This generally means around 400mm from the edge, but local authorities have their own rules so there can be some variation.

Can Trojan chargers impact the grid supply of electricity?

No. We work closely with electricity network operators to offer the most reliable operation for all users. This can include reducing the load to chargers during periods of peak demand.

Do Trojan Energy chargers generate light pollution?

No. Trojan Energy chargers illuminate to indicate a charging session in progress, but the lighting level is well below that of light pollution.

Can Trojan Energy chargers be damaged by vehicles mounting the kerb?

We design our chargers to withstand the rigours of life in the street. The charger is engineered to meet the same standards as manhole covers, so cars, vans and even trucks can drive over the charger without damaging it.

How are you making Trojan Energy technology accessible to all?

At Trojan Energy, increasing accessibility is a core mission. We engage with organisations such as Innovate UK and Disability Rights UK to create products that are fully accessible and easy to use by everyone.

SAFETY AND RELIABILITY

What is the impact of grit and water on the chargers?

The Trojan Energy charger is extremely robust and designed to operate in all conditions. Multiple layers of protection shield the live elements, and any substances which find their way into the underground structure are diverted into a chamber for safe disposal.

Can someone unplug my car while it is charging?

No. The charging cable and Lance lock in place when you start your charging session. The only way to remove them is by unlocking your car.

Do Trojan Energy chargers pose a trip hazard?

We appreciate that any infrastructure in a public place has the potential to affect people, and we take our obligation to minimise any negative impact very seriously.

  • All charge points require planning consent and are installed in consultation with Local Authorities and in strict adherence to their requirements.
  • We worked closely with Disability Rights UK to understand and respect the shared use of pavements. Our chargers were designed from the ground up to minimise hazards to pedestrians and to preserve the streetscape.
  • There is no requirement for permanent street furniture with our products. When not in use, our ‘flat and flush’ charge points are essentially invisible and pose no obstacle or hazard.
  • We install charge points as close to the edge of the pavement as permitted by Local Authority regulations. People tend not to walk along the kerb, so this minimises the risk of a charger being an obstacle or trip hazard when in use.
  • We provide all customers with guidance and safety information regarding the correct use of our products. This helps to encourage good charging etiquette and respect for others. For example, when charging the surplus cable should be coiled on the road beside or under the car, not on the pavement.

Is it safe?

Yes. The team at Trojan Energy have many years of sub-sea engineering experience, and we pride ourselves on the safety of our system. We're compliant with all relevant safety standards and we conduct extensive testing on all our equipment.