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Chargepoint FAQ

How does the Trojan Energy chargepoint work?

The chargepoint is embedded into the ground and is flat and flush with the pavement/footpath surface.

A ‘lance’ is used to access charging and can be provided with either a type 2 (standard) or type 1 (older EVs) charging cable. The user inserts the lance into the chargepoint and the cable into their vehicle which begins a charging session.

What is the charging rate of these chargepoints?

The maximum charging rate is 22kw, however the actual charging rate will depend upon a number of factors, most notably your vehicles maximum charging rate.

Does the chargepoint take up space?

Does the chargepoint take up space?

The Trojan Energy chargepoint is installed flat and flush to the pavement, meaning it is embedded into the ground. Therefore no additional street furniture is required. The chargepoint is only noticeable when a charging session is in operation.

How long does it take to charge a vehicle?

How long does it take to charge a vehicle?

The Trojan Energy chargepoints operate at a capacity of 7.4kw (max) on a single phase and 22.1kw (max) on a three phase connection. The amount of time it will take to charge your vehicle will depend upon the model. The table opposite gives some information on this.

What is the impact of grit and water on the chargepoints?

The Trojan Energy chargepoint has been designed with multiple layers of protection in order to protect live components from the natural elements. Any substances which find their way into the chargepoint structure, are diverted into a chamber where they are disposed of.

Will there be dedicated parking spaces for charging electric vehicles?

Trojan Energy do not encourage the use of dedicated electric vehicle charging bays, and as the use of these vehicles increases, there will be less of a need for this. We do offer DE-ICER technology through our App which notifies users when a chargepoint location has become available.

Is my electric car compatible with the Trojan Energy charge points?

Trojan Energy chargepoints are compatible with Type 1 or Type 2 connectors. Most new electric vehicles come with Type 2 connectors as standard for AC charging. To learn more about the different connectors available, visit Zap-Map's charging guide.

How are the Trojan HUB chargepoints powered?

We can install up to 15 chargepoints in a Trojan HUB, all of which have an individual connection back to the Trojan Feeder Cabinet which is usually located at the gable end of a street or a neutral location.

How are the Trojan AON chargepoints powered?

A Trojan Aon chargepoint is powered by the owner's own domestic electricity supply.

Will Trojan Chargepoints impact the grid?

The electricity network operators understand the constraint points within their local systems. We are close working partners and actively work together to explore areas of improvement such as load reduction during periods of peak demand, in order to have the most reliable operation for all users.

Can someone unplug my car while it is charging?

The charging cable and lance locks in place when you start your charging session. The only way for them to be removed is by unlocking your car.

Does this charging technology pose as a trip hazard?

The chargepoints are flat & flush, meaning they do not stick up from ground level, and are embedded into the pavement in order to blend into the current infrastructure.

Do Trojan Energy chargepoints generate light pollution?

Trojan Energy charging hardware is not bright enough to illuminate beyond street lighting, and therefore does not generate light pollution. The lighting within our equipment is there to inform the status of a charging session.

Where on the pavement will Trojan Energy chargepoints be located?

Trojan Energy will always install chargepoints as close as possible to the pavement edge. 400mm is generally the minimum standard for installation from the kerbside edge, this is all governed by local authorities so there may be some variation.

Can Trojan Energy chargepoints be damaged by vehicles mounting the kerb?

We have designed the charge points to withstand the rigours of life in the street. The chargepoint is engineered to meet the same standards as manhole covers. This means that cars, vans and even trucks can drive over the charger without damaging it.

While the chargepoint is in use, the lance will typically be protected by presence of the EV itself.

What steps have you taken to make Trojan Energy technology accessible to all?

Trojan Energy have engaged with organisations such as Innovate UK and Disability UK in order to create the best product, which is fully accessible and easy to use for all users.

What is the difference between Trojan Aon and Trojan Hub?

Trojan Aon works off the home electricity supply whereas Trojan Hub works on a shared connection of 68kw from the feeder pillar.

Can anyone access the Trojan charge points?

Only Trojan Lance holders can access the charge points, they are not accessible without this product. Our charge points are intended for the use of the on-street residential market. As such we would expect that those using the charge points would be a short walk from home.

I have an Aon chargepoint. What happens at the end of my contract?

You will continue on a new contract unless you opt out. We will contact you in advance with your new terms for you to read and agree to.

Charging Lance FAQ

What is the purpose of the Trojan Lance?

What is the purpose of the Trojan Lance?

The Lance acts as an interface between the cable and the charge point. This is essentially the apparatus which attaches to the charge point, located “flat & flush” into the pavement. It means that the pavement doesn’t need to have additional ‘street furniture’ in the form of charging devices. Using this technology means that the charge point is only activated when in use. The Lance can easily be stored in the house or the car when needed for charging.

Do you need to use an App with this product?

Each Lance is configured with the individual account details of the customer. When the Lance is in use and connected to the charge point, the amount of electricity used is then billed to that account. No App or card payment is required after the initial setup.

Do you have to pay for the Lance?

We charge a minimum of £100 charging credit for the lances, depending on your local area and the agreements we have in place. This is largely to ensure use of the product or motivate the return of the lance if no longer required.

Is the charging lance vandal proof?

The lance is mostly made from a strong aluminium cylinder, with a plastic moulding design for the handle. It is a solid structure which has passed various impact tests, so we believe it to be strong enough to withstand any rare cases of casual vandalism.

General EV and charging FAQ

How far can I travel in an electric car?

Driving range for electric cars varies between models, and also depends on whether you choose a fully electric vehicle or a plug-in hybrid. Most cars have an advertised range of around 100 miles, and some are over 300 miles. For more information about electric vehicle ranges please see here.

What about rapid chargers?

Rapid chargers are not included in the Trojan trial. There are rapid chargers nearby where you can charge a car to 80% in around 20 minutes depending on the model. For information on local chargers please visit Zap Map and apply filters.

Not all vehicles can use a rapid charger - so check your car’s compatibility before planning your journey.

What if I can’t find somewhere to charge my electric car?

There are electric car chargers all across the UK and you can even use a journey planner to help you plan a long journey via charge points on the way. There are a number of these available so it worth having a look to see which one you like best:

Zap-Map’s route planner

Pod Point route planner

PlugShare's Tesla route planner

How can I get a home charger installed?

If you have a driveway or other off-road parking you can get a home charger from many different companies. You can also get help from the government towards the cost. See information on this grant on the Government's website.

What are the cost benefits of using an EV and charging at home?

Please read this Blog Post that compares the cost of and the running of an electric vehicle to a petrol car.

I don’t have a driveway; how can I charge an electric car?

The STEP trial is helping to make this possible! When the trial is finished, Trojan Energy will begin installing many more chargers on streets around London.

If you are thinking about getting an electric car in the future and would like to suggest your street for a charger once the trial is complete, you can let us know by getting in touch or request an install.