FAQ

The maximum charging rate is 22kW. The 'real world' charging rate will actually depend upon a number of factors, mainly your vehicle's maximum charging rate.

With the Trojan HUB, which we install in partnership with councils, your charging rate may be affected by the number of cars connected simultaneously to the same street cabinet. With the Trojan AON, which we install in the pavement outside your home, you can charge at either 7kW or 22kW, depending on your home electricity supply. Most homes have a single-phase electricity supply, so you can charge your car at 7kW.

We do not encourage the use of dedicated charging bays. As a Trojan HUB customer, our DEICER app will notify you when a charger location becomes available.

Almost certainly. Trojan Energy chargers are compatible with Type 1 and Type 2 connectors. Most new electric vehicles come with Type 2 connectors as standard for AC charging. To learn more about the different connectors available, visit Zap-Map's charging guide.

No. We work closely with electricity network operators to offer the most reliable operation for all users. This can include reducing the load to chargers during periods of peak demand.

No. The charging cable and Lance lock in place when you start your charging session. The only way to remove them is by unlocking your car.

We appreciate that any infrastructure in a public place has the potential to affect people, and we take our obligation to minimise any negative impact very seriously.

• All charge points require planning consent and are installed in consultation with Local Authorities and in strict adherence to their requirements.
• We worked closely with Disability Rights UK to understand and respect the shared use of pavements. Our chargers were designed from the ground up to minimise hazards to pedestrians and to preserve the streetscape.
• There is no requirement for permanent street furniture with our products. When not in use, our ‘flat and flush’ charge points are essentially invisible and pose no obstacle or hazard.
• We install charge points as close to the edge of the pavement as permitted by Local Authority regulations. People tend not to walk along the kerb, so this minimises the risk of a charger being an obstacle or trip hazard when in use.
• We provide all customers with guidance and safety information regarding the correct use of our products. This helps to encourage good charging etiquette and respect for others. For example, when charging the surplus cable should be coiled on the road beside or under the car, not on the pavement.

To further ensure public safety, all charge points must be at least:

• 2m from the nearest tree trunk
• 2m from a dropped kerb
• 2m from zig-zag lines
• 10m from a junction
• 10m from a bus stop

No. Trojan Energy chargers illuminate to indicate a charging session in progress, but the lighting level is well below that of light pollution.

We always install chargers as close as possible to the kerbside edge of the pavement. This generally means around 400mm from the edge, but local authorities have their own rules so there can be some variation.

We design our chargers to withstand the rigours of life in the street. The charger is engineered to meet the same standards as manhole covers, so cars, vans and even trucks can drive over the charger without damaging it.

At Trojan Energy, increasing accessibility is a core mission. We engage with organisations such as Innovate UK and Disability Rights UK to create products that are fully accessible and easy to use by everyone.

No. The Trojan Lance is required to connect to our chargers. We supply a Lance to Trojan HUB and Trojan AON customers.

You pay us a monthly subscription fee of £120 each month for your Trojan AON. Your energy supplier will bill you as normal for the electricity you use to charge your EV. Your fee includes:

- Free installation of your Trojan AON charger in the pavement
- Free connection to your household electricity supply
- Free Trojan lance (to connect your car to the charge point)
- Free lifetime maintenance and servicing
- Three-year contract
- All prices include VAT

Your initial contract is for three years. At the end of this period, you will rollover onto a new contract unless you opt out. We will contact you in advance with your new terms.

No. Each Lance is configured with your individual account details. When the Lance is connected to a Trojan HUB charger, the electricity used is automatically billed to your account with us. The Trojan AON connects to your home electricity supply, so you are billed by your energy supplier. No app or card payment is required after initial setup.

Yes. The team at Trojan Energy have many years of sub-sea engineering experience, and we pride ourselves on the safety of our system. We're compliant with all relevant safety standards and we conduct extensive testing on all our equipment.